Questions We Get a Lot

Send us a message or email with a little about your business. If you have a website, include the link and tell us what you'd like to change. You don't have to choose a plan first.

We'll ask a few questions and put the proposed work, estimated timing, and cost in writing before you decide.

Yes. GulfCDD is based in Biloxi and works with businesses across the Mississippi Gulf Coast, including Gulfport and Ocean Springs. We also handle remote website projects for businesses in New Orleans, Mobile, and anywhere in the United States.

Planning and review happen by phone, email, or video. Our service areas outside Biloxi are not branch offices. See our web design service-area guide for local coverage and details about working remotely.

It depends on what we're building, how much content is ready, and the feedback needed along the way. We'll include an estimated timeline in your project agreement rather than give every project the same deadline.

If you have an opening date or event coming up, tell us at the start. We'll discuss what's realistic; an estimate isn't a guaranteed launch date.

Start with what you do, where you work, and how customers should reach you. A link to your current site, your logo, and photos of your work are helpful if you have them.

Don't wait until everything is ready to contact us. Tell us what's missing, and we'll work out what content the project needs.

We can improve an existing site or discuss a redesign. Send the link, tell us what isn't working, and point out anything you want to keep.

We'll also ask about your domain and hosting before planning a move. Any migration work will be listed in the quote.

Yes. You'll get a preview link before launch. Check your services, contact details, photos, and forms, then tell us what needs changing.

The review and approval steps are part of your project scope.

Use the preview to make a list of changes and send it by email or text. We'll check the requests against the revision allowance in your project agreement and discuss anything outside it before doing extra work.

After launch, updates depend on your plan. Essential covers hosting and upkeep. Growth adds local SEO and blog posts. Larger changes may need a separate quote.

Tell us what feels off and share examples of the direction you prefer. Specific feedback on layout, colors, images, or wording helps us understand what needs to change.

We discuss the next steps within your agreed scope. If you decide to cancel, the cancellation and refund terms in your project agreement and our Terms of Service apply.

We can handle hosting and maintenance when those services are included in your agreement. You still need to tell us when business details change and review requested updates. Ongoing support and content updates depend on the plan you choose.

Yes, when copywriting is included in your project. You provide the business details; we help turn them into website text that customers can follow.

Tell us how you explain your work in conversation and what people usually ask. You'll review the wording and business facts before the site goes live.

No. Clear phone photos of your team, workplace, or completed projects can be useful. Send the original files when possible.

If you need other images, we can discuss licensed stock photography. Only share photos you have permission to use.

That's the point. We'll ask about your services and customers instead of dropping your business name into generic agency copy. A contractor needs to explain different things from a restaurant or a professional practice.

You review the business facts and any specialist language before launch. Let us know about qualifications, claims, or disclosures that need particular care.

You retain ownership of the content you supply. After full payment, you own the custom design elements and content created specifically for your project.

Third-party materials remain subject to their licenses, and GulfCDD retains its pre-existing tools, frameworks, templates, and code libraries. Hosting and any handoff details are set out in your project agreement. See Section 7 of our Terms of Service for the ownership terms.

The advertised free-website offer has separate terms. Ownership of the custom website transfers after six consecutive paid subscription months. Free service days don't count, and cancelling earlier forfeits ownership of that custom website, not your supplied content or domain.

No contracts. Cancel anytime. Our monthly care plans have no minimum commitment or advance-notice requirement. Contact aultman@gulfcoastdigitaldesign.com to stop future renewals.

Build projects have separate cancellation and refund terms, depending on whether work has begun. Review Section 5 of our Terms of Service and your project agreement before cancelling.

Stopping monthly care also stops future hosting and support under that plan. Contact us about a handoff before cancelling if you need to keep the site running elsewhere. Any promotional ownership conditions still apply.

Yes. Tell us your domain name and where it is registered. We discuss the DNS changes needed to connect it to the new website as part of the launch plan.

Our React websites do not include a drag-and-drop page editor by default. If you need to manage content yourself, mention that before we scope the project.

For managed updates, send us the changes you need. Essential covers hosting and upkeep. Growth adds local SEO and blog posts.

Send the page link and the new text or photo through your client portal, by email, or through the contact form. Include a deadline if there is one.

We'll check your plan and discuss timing. Essential is hosting and upkeep. Growth adds local SEO and blog posts. Work outside that plan is quoted separately.

Contact us with the page address, what happened, and any error message you see. We investigate issues covered by your hosting or support agreement. Service availability also depends on third-party providers; uninterrupted operation is not guaranteed.

Yes. Tell us what you'd like to add and we'll agree on the work and cost first. Adding pages is not automatically included in every plan.

Yes. We can scope updates to your business name, copy, logo, and colors. If your domain is changing too, include that in the request so we can discuss the transition.

Plans are monthly with no contract. Essential is $150 a month for hosting and upkeep. Growth is $250 a month and adds local SEO and blog posts. Full Service is $500 a month. Every plan includes an analytics report.

Fees are quoted in your project agreement and are subject to applicable taxes. Ask us about domain registration, third-party software, and any work outside your scope so you understand the costs before proceeding.

Founding clients get the website build free. The offer ends January 31, 2027. The monthly plan is what you pay to keep the site and the included help going.

Yes. You can move between Essential, Growth, and Full Service. We'll confirm the change in writing. Essential is hosting and upkeep. Growth adds local SEO and blog posts. Plans stay month to month.

Plans are monthly with no contract. Essential is $150 a month. Growth is $250 a month. Full Service is $500 a month. Through January 31, 2027, founding clients get the website build free. Every plan includes an analytics report.

No. You pay month to month and can cancel anytime. We'd rather keep you because the site is working.

No, and you should be wary of anyone who does. We fix what's in our control: the site, your Google Business Profile, your listings, and your content. Then we show you what changed in your monthly analytics report.

AEO (answer engine optimization) writes your pages so Google and voice assistants can lift a clear answer from them. GEO (generative engine optimization) makes your business facts consistent so AI tools like ChatGPT, Gemini, and Perplexity describe you correctly. Both build on regular SEO.

We're based in Biloxi and work all over the Coast, from Bay St. Louis to Pascagoula, plus New Orleans and Mobile. Most of the work happens by phone and screen share, so we can help businesses farther away too.

Call (228) 278-7782 any time. The line is answered 24/7.

Yes. We build sites to work on a phone first, so visitors can read your services and find your contact options.

Local SEO is part of Growth, which also includes blog posts. Essential covers hosting and upkeep. No one can guarantee a ranking. Every plan includes a monthly analytics report.

Clear service pages, titles, headings, and accurate local business details help search engines understand a site. Rankings, traffic, map placement, and inquiries are not guaranteed.

A general contact form is for basic inquiries, not passwords, payment card details, health records, or other sensitive information.

If your business needs a regulated intake or communication workflow, tell us before the project is scoped. Do not assume a standard website form meets HIPAA or other industry-specific requirements.

That depends on the images, features, hosting, and the device and connection someone uses. We pay attention to image sizes and how the code loads, but there's no single speed we can promise every visitor.

If your current site feels slow, send the link and tell us where you notice the problem. That gives us something specific to investigate.

We can make your service information and answers easier to find and understand, which is the goal of AEO and GEO work. We can't make an AI tool recommend you or guarantee a citation. Accurate business facts, useful pages, and normal SEO foundations matter more than adding special AI wording.

We build websites with React and cloud hosting infrastructure. This lets us create custom layouts and features rather than relying on a drag-and-drop page builder.

The practical questions are how the site will be hosted, maintained, and updated. We discuss those details with you; a custom-coded site still needs ongoing technical care.